Terms and Conditions
Effective Date: 21/05/2025
Welcome to Silver Soul Wellness. By booking a session, using our website, or engaging with our services, you agree to the following terms and conditions. Please read them carefully.
1. Services Overview
Silver Soul Wellness offers holistic therapies, including but not limited to:
- Reiki Healing
- Yoga Practices
- Reflexology
- Aromatherapy
- Guided Meditation and Mindfulness
- Havening – Psychosensory Therapy
These services are designed to support your well-being and are not a substitute for professional medical advice or treatment.
2. Appointments and Cancellations
- Booking: Appointments can be scheduled via our website, phone, or email. Confirmation will be provided upon successful booking.
- Cancellation Policy: We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours of the appointment may incur a fee of 50% of the session cost.
- Late Arrivals: If you arrive late, your session may be shortened to accommodate subsequent appointments, with the full session fee applicable.
3. Payment Terms
- Accepted Methods: Payments can be made via cash, bank transfer, or other methods as specified at the time of booking.
- Deposits: A non-refundable deposit may be required to secure your appointment, especially for first-time clients or special sessions.
- Refunds: Refunds are not provided for completed sessions. Exceptions may be made at our discretion in cases of unforeseen circumstances.
4. Client Responsibilities
- Health Conditions: Please inform us of any medical conditions, allergies, or injuries prior to your session. This information ensures that we can provide the safest and most effective treatment.
- Age Restrictions: Clients under 18 must be accompanied by a parent or guardian, who must provide written consent for the session.
- Conduct: We maintain a professional environment and reserve the right to terminate any session if inappropriate behavior is exhibited. Full payment will still be required.
5. Confidentiality and Privacy
- Data Protection: All personal information is kept confidential and stored securely in accordance with data protection laws.
- Session Records: Notes from sessions are maintained to track progress and are available to clients upon request.
- Third-Party Disclosure: We do not share your information with third parties without your explicit consent, unless required by law.
6. Liability Disclaimer
- Medical Disclaimer: Our services are complementary therapies and are not intended to replace medical treatment. Always consult with a healthcare professional for medical concerns.
- Limitation of Liability: Silver Soul Wellness is not liable for any direct or indirect damages arising from the use of our services, except where prohibited by law.
7. Website Use
- Content Accuracy: We strive to ensure that all information on our website is accurate and up-to-date. However, we do not guarantee the completeness or accuracy of the content.
- Intellectual Property: All content on our website, including text, images, and logos, is the property of Silver Soul Wellness and may not be used without permission.
8. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Phone: +44 7500220868
Email: hello@silversoulwellness.com
Address: Loughton, Essex, United Kingdom
By engaging with Silver Soul Wellness, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.